Refunds, Returns & Shipping
Last updated: 9 November 2026
Delivery
- We deliver within the United Arab Emirates.
- Delivery costs AED 25 per order and is free on orders of AED 300 or more. Pickup at the centre is always free.
- Most orders arrive within 2–5 working days. We will contact you on WhatsApp or phone to arrange delivery or a pickup time.
- Lessons and gift vouchers have no delivery fee. Vouchers are sent by email or WhatsApp, usually within 1 working day.
- Please check your order on arrival and tell us within 48 hours if anything is damaged, missing or incorrect.
Returns
- You can return unused items in their original, undamaged packaging within 7 days of delivery or pickup for a refund or exchange.
- For hygiene and safety reasons, we cannot accept returns of worn helmets or gloves, or of opened treats, sprays and grooming products, unless they are faulty.
- To start a return, message us with your order reference. Unless the item is faulty or we sent the wrong item, return delivery costs are yours, or you can drop it at the centre.
Faulty or wrong items
If an item is faulty or not as described, we will repair, replace or refund it, including any delivery cost, in line with the UAE Consumer Protection Law (Federal Law No. 15 of 2020).
Lessons
- You can reschedule or cancel a lesson free of charge up to 24 hours before its start time for a full refund or a new time.
- Cancellations within 24 hours or no-shows are not refundable, but we will try to offer another time.
- If we cancel for weather, horse welfare or safety, you choose a new time or a full refund.
Gift vouchers
Unused vouchers can be cancelled for a full refund within 14 days of purchase. After that they are non-refundable, but remain valid for 12 months from purchase.
How refunds are paid
Refunds go back to the original payment method through Ziina, normally within 5–10 working days of approval depending on your bank.
Contact
- Business: [LEGAL ENTITY NAME] (trading as Horse Centre)
- Trade licence / permit no.: [TRADE LICENCE / PERMIT NO.]
- Address: [ADDRESS], United Arab Emirates
- Email: [EMAIL]
- Phone / WhatsApp: +971 55 505 6798
Language
This page is available in English and Arabic. If there is any difference or inconsistency between the two versions, the English version prevails.