Terms of Sale & Use
Last updated: 9 November 2026
These Terms of Sale and Use apply to this website and to every order or lesson booking placed through it with [LEGAL ENTITY NAME] ("Horse Centre", "we", "us"). By using the site or placing an order you agree to them. Please also read our Privacy Policy and Refunds, Returns & Shipping policy, which form part of these terms.
1. About us
- Business: [LEGAL ENTITY NAME] (trading as Horse Centre)
- Trade licence / permit no.: [TRADE LICENCE / PERMIT NO.]
- Address: [ADDRESS], United Arab Emirates
- Email: [EMAIL]
- Phone / WhatsApp: +971 55 505 6798
2. Orders and contract
- You must be 18 or older to place an order.
- All prices are in UAE dirhams (AED) and include VAT where applicable. Prices and availability can change without notice; the price charged is the one shown on the secure payment page.
- Your order is accepted when payment is confirmed. We will contact you if an item turns out to be unavailable, and refund you in full for anything we cannot supply.
- We may refuse or cancel an order in case of an obvious pricing error, suspected fraud, or if we cannot deliver to your address; any payment is then refunded in full.
3. Payment
Orders placed by WhatsApp are confirmed and paid as agreed with you in that conversation. Where online card payment is offered on this site, payments are processed by Ziina by card, Apple Pay or Google Pay; your card details are entered on Ziina's secure page and are never shared with us.
4. Delivery and pickup
Delivery fees, areas and timescales are set out in our Refunds, Returns & Shipping policy. Risk in the goods passes to you on delivery or pickup.
5. Riding lessons
- A lesson purchase is a request for a session; we confirm the date and time with you by WhatsApp or phone.
- Horse riding carries inherent risks, including falls and injury. Riders must follow instructors' directions, wear an approved riding helmet and suitable footwear, disclose relevant medical conditions, and may be asked to sign a separate safety and liability form at the centre.
- Riders under 18 need a parent or guardian's consent. We may set rider weight, age or experience limits for the welfare of riders and horses.
- We may reschedule a lesson for weather (including extreme heat), horse welfare or safety reasons; you can then choose a new time or a full refund.
6. Gift vouchers
Vouchers are valid for 12 months from purchase, can be used for lessons and shop items, are not exchangeable for cash, and cannot be replaced if lost. Unused value cannot be refunded after the cancellation period described in our refunds policy.
7. Use of the website
You may use this site for personal, lawful shopping only. You must not interfere with its security or operation, use automated tools to scrape it, or submit false orders. All content, logos and images belong to us or our licensors and may not be copied without permission.
8. Liability
Nothing in these terms limits rights you have under the UAE Consumer Protection Law (Federal Law No. 15 of 2020) or liability that cannot be limited by law. Otherwise, we are not liable for indirect or consequential loss, and our total liability for any order is limited to the amount you paid for it. Product use and care instructions on labels must be followed.
9. Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction over any dispute, without affecting any right you have to contact consumer protection authorities.
10. Changes
We may update these terms. The version published when you place an order applies to that order.
11. Language
This page is available in English and Arabic. If there is any difference or inconsistency between the two versions, the English version prevails.